QUESTIONS?  


Should you have any questions, no matter how small, we would love to hear from you! Please email hello@deliriumcalligraphy.com or use our Contact page.

Do you offer samples?

We offer the option to purchase samples of our Delirium invitation suites. If we meet up, I will bring samples of my previous work along with card and colour swatches. Our gallery, instagram and pinterest pages are also great sources to see our previous work for inspiration.

Can we meet up?

Yes we can! If you're local to St Albans, we can meet to discuss your wedding. Otherwise we can meet via Skype, email or over the phone.

What is your minimum order number?

We have a minimum order requirement of 30 invitations. If you require less than this number, please get in touch as I may be able to accommodate your request. Minimum charges may apply. 

What are your prices?

Please find an outline of our pricing here. If you decide to opt for a bespoke design, each invitation set is custom made to your requirements so the pricing will vary.  Please get in touch for specific pricing and more information on the bespoke process.

A 50% deposit is required upon ordering with the remaining balance due before printing starts.

What can you calligraphy/letter on?

Practically anything!! Examples are: mirrors, glass, acrylic, wood, leaves, shells, agate, leather to name a few...Please get in touch to discuss your specific requirements.

I already have envelopes/card materials, can you still provide calligraphy services?

Yes! We are happy to source items for you but should you already have materials we are happy for you to send these to us to calligraphy on. Please note that we will require an additional 20% than required (mistakes do happen!).

I have specific wedding colours, can you match these?

Of course! We can match the colours of your stationery to the colour palette of your wedding or event. If you have an extremely specific colour in mind, we will require a swatch to be sent to us.

Inspirations

If you have seen a specific invitation design that you require, please contact that designer directly. I am happy to use images you have found as inspiration for your design but all design work will be original and in the same style aesthetic as our portfolio of work. 

When should we send our items?

I recommend sending save the dates as soon as the date and venue are known. For invitations I recommend sending these no less than 12 weeks before the event.

How does the process work?

Please see an overview of our ordering process for our Delirium Collection invitations here. To see an overview of the bespoke design service, please see here.

I use a great system called Trello for organisation. Any correspondence and all documents shared between us will be done using Trello. This means you can see at what stage your order is at any time and keeps our correspondence in one convenient place. Once you place an order, I will add you to Trello and your own specific board and everything such as details, correspondence, invoices, timelines and proofs will be here.

When should we place an order?

Ideally, as soon as you have chosen a date and venue as then there won't be any last minute rushes!

If, you are ordering from our Delirium Invitation Collection, please place your order at least 6 weeks before you plan to send them out (4 weeks for save the dates).

For our bespoke service the process can take up to 10 weeks. I recommend getting in touch six to nine months before your wedding (or 10-12 months before should you require bespoke save the dates).

For events other than weddings, three months before the event should leave adequate time for the process.

For on-the-day items, 8 weeks before the event leaves adequate time to discuss and complete the order.

We can accept rush orders at an additional cost if our production schedule allows. Our charge for rush orders is an additional 30%.

I like to know exact dates I have to give information, do you take that into account?

At the beginning of your project you will be given a timeline, if you cannot meet any of the deadlines on your timeline then you must let us know straight away and we can tweak this. Once agreed, missing a deadline may mean that your project has to be pushed back as other work will be scheduled. If any information is delivered after the deadline you have agreed to you may incur a 30% rush fee.

What are 'proofs'?!

You will be sent PDF proofs throughout the design process to approve (the number of rounds will depend on the service being provided). Please make sure that all wording, spelling, information and layout are correct before approving at each round. Printing will not occur until the final proof has written approval by you and final payment is received.

What are the various printing methods?

The printing methods can be overwhelming but with our bespoke service we will outline all of these options for you. Currently we offer digital printing, letterpress, thermography, laser engraving, silk screen printing, hot foiling & digital foiling. A summary of popular printing processes can be seen here.

How long does it take to get my invitations?

  • For our Delirium invitation suites, you should receive your personalised invitations within 6 weeks of ordering (4 weeks for save the dates).

  • For our bespoke service, from contacting us the process can take up to 10 weeks. Our average turnaround time is 6 weeks from final proof approval.

  • For other items such as signage or calligraphy services, this will depend on the date these are required and our discussions.

  • We are able to complete orders in a shorter timescale but please be aware that rush charges will apply for any order with a turn around time of less than six weeks. Our rush charge is an additional 30%.

 

How are my items delivered?

UK items are sent via Royal Mail Special Delivery which is tracked and insured for delivering all orders. Larger pieces will be sent via a courier (such as DPD, UPS or Parcelforce). Delivery charges are dependent on weight and will be added to your final invoice. Of course if you live locally to St Albans you are also welcome to collect your items from me directly!

International delivery will be selected based on the best option for the items being shipped. Please note that goods posted outside the UK may be subject to local custom charges. Delirium Calligraphy & Design accepts no responsibility for delays in shipping or duty charges.

How do I pay?

Orders from our website use Stripe to take payments. For bespoke orders or our additional services I will provide an invoice and accept payment via BACS or Paypal.

Can I return my items?

All invitation and custom services are final and no returns will be accepted or refunds issued. Our cards, prints and other stock items that do not require customisation are eligible for return within 14 days for a full refund. Please note, return postage will be payable by you and any items lost in transit will not be covered by Delirium Calligraphy & Design.

Where are you based?

I am based near St Albans, just outside London in the United Kingdom but I can work with clients all over the world!

How do I contact you?

The best way to reach me is by email at hello@deliriumcalligraphy.com or by using our contact form. If you would like to speak with me on the phone or arrange a meeting, email me and we can schedule a time to talk; this gives me a chance to prepare before we speak!